An AI chatbot that knows your business.

Just starting out, with few visitors so far → Starter. You want visitors to book a time right in the chat, talk to your team when they need to, and every enquiry in one inbox, in a shop also cart and order status → Regular. You want the most natural, advisory conversation, several brands, a connection to HubSpot, Pipedrive, Klaviyo or Mailchimp, the API or white label → Premium. Thousands of products, an agreed volume and an SLA → Enterprise. You can switch plans any time.

Yes. If you would rather not do it yourself, we tune the bot to your business, write the answers to your most common questions and install it on your website for free, with every plan and during the trial too. It is usually all ready within one working day.

Yes. From Regular up the bot books a time directly through Google Calendar, Cal.com or Calendly; for SalonLife, Fresha, Booksy and other systems a button leads to the booking page. Premium has ready connections to HubSpot, Pipedrive, Klaviyo and Mailchimp, plus a REST API and signed webhooks that bring new enquiries into almost any system through Zapier or Make. For Enterprise customers we build other integrations by agreement. The price depends on the work and is agreed before we start.

In WordPress, the plugin sends your published pages, posts and WooCommerce products to Vestly and updates them when you save. On any other site Vestly reads your content by the sitemap, even when a page is drawn by JavaScript, such as apartment price tables or shop prices. Up to 10 price pages are read again every night, so prices and availability stay current. Depending on the plan, Vestly reads up to 150 (Starter), 300 (Regular) or 1000 (Premium) pages, and the whole catalogue on Enterprise. A large catalogue comes in through a product feed. You can also upload files (PDF, Word, CSV), add question-and-answer pairs - opening hours, terms - and pin the important parts so they are always in play. On Premium, knowledge can also come from Notion, Google Docs, Sheets and other websites. Search finds the answer by meaning, even when the question is in a different language from the page.

No AI is infallible. Vestly.ai's instructions steer it to answer only from the company's knowledge and to avoid inventing prices or availability, anything it cannot answer is flagged in the dashboard, and golden questions are re-checked after every change. The risk drops considerably if you keep the knowledge base current.

Yes. The WordPress plugin sends WooCommerce products with their picture, price and stock to Vestly and updates them when you save. The bot recommends products in its answers as product cards (picture, price, stock and a button). From Regular up, a visitor can add a product to the cart right from the chat and check an order's status by order number and email, and the bot can give a single-use discount code by your rules. On product pages, in the cart and before a visitor leaves, the bot can start the conversation itself. Orders placed within 30 days after a chat are counted with their value, and you see them in the dashboard and the monthly report.

It depends on the plan, and the AI is always included: Google Gemini on Starter, OpenAI GPT-4.1 mini on Regular and Anthropic Claude Sonnet on Premium within normal use (at very high volume Premium answers with GPT-4.1 mini until the month ends). When the main model is slow or down, another provider's model answers automatically. On Premium you can also add your own Anthropic Claude, OpenAI or Google Gemini key in the Vestly dashboard. On Enterprise, Claude Sonnet answers with no monthly cap.

No. The AI is included in every plan and there is no API key to set up in the WordPress plugin. On Premium you can add your own AI provider's API key in the Vestly dashboard if you prefer; it is stored securely, and the AI cost is then separate from the plan.

In the customer's. The AI answers in the language the visitor writes in, whether that is Estonian, Russian, English, Finnish, German, Ukrainian or another. When your site is only in Estonian, the AI finds the answer on your Estonian pages and gives it to the customer in their own language. The chat window's buttons and texts come in nine languages and follow the page's language (the active Polylang or WPML language in WordPress).

Conversations, captured contacts and settings live in the Vestly dashboard, not in your WordPress database. The data is kept in the EU (Hetzner, Helsinki), with encrypted backups in Amsterdam, and it is not used to train AI models. You accept the data processing agreement in the dashboard and can download it as a PDF. Conversations are deleted after 90 days by default (you can change this in the dashboard) and leads after 24 months, and you can export or delete the data at any time. Raw IP addresses are not stored; a salted hash is used instead. Conversation messages and the selected business context are sent to the AI provider for processing.

Yes. You add one line of code to your site (Shopify, Wix, Squarespace, Webflow or your own build) or install Vestly with Google Tag Manager, and Vestly reads its content by the sitemap. The chat window runs in its own layer, so your site's styles don't affect it and it doesn't affect them. A dedicated Shopify app is coming too.

“Ask your bot” shows the answer exactly as a visitor would get it, together with the sources it used. From Regular up, add the questions that matter as golden questions: they are checked after every change and at least once a week, and you get an email when an answer starts failing.

Yes. On mobile the conversation opens full screen, which makes reading and typing comfortable on a small display. You can also install the Vestly dashboard on your phone like an app and get a notification there when a visitor asks for a person.

No. The chat is about 19 KB gzipped, loads after the page content and runs in its own isolated layer (Shadow DOM), so your design stays as it is. Answers appear word by word, so the visitor doesn't wait for the whole reply. We measured it on real websites at slow-phone speed: page load (LCP) and responsiveness (TBT) stayed the same.

You can set the name, avatar, primary colour, position, greeting messages, the teaser notification and its delay, and customise the input and error messages. Tone and personality are steered through the instructions and behaviour rules.

The bot doesn't have to invent one. The question is flagged as unanswered in the dashboard, similar questions are grouped into a topic with a suggested answer, and you add it to the knowledge base in one click. Where it makes sense, the bot asks the visitor to leave their contact details or, from Regular up, brings your team into the chat.

Yes. From Regular up, the bot offers free times from Google Calendar, Cal.com or Calendly and books the time right in the chat. With SalonLife, Fresha, Booksy or another system, the bot shows a button that leads to your booking page, and you can set the button text yourself. With several locations, each location has its own calendar.

Yes, from Regular up. When a visitor asks for a person, your team gets a notification by phone push, email, Slack or Telegram. A colleague answers in the same chat window while the AI waits. Once the question is solved, you hand the conversation back to the AI. Team members get a role: owner, admin, agent or viewer. The dashboard has 2 seats on Starter, 3 on Regular and 10 on Premium.

The plugin connects your site to Vestly in one click and sends your content and WooCommerce products to Vestly. You can also place the chat with the [vestly_ask] or [vestly_button] shortcode, as a block or as an Elementor widget, and hide it on chosen pages. On multilingual sites it works with Polylang and WPML, Site Health shows its status, and developers get WP-CLI commands.

Yes. If you are a digital agency, the partner programme earns you 20% of your clients' payments for 12 months; the terms are at vestly.ee/partnerid. When a company joins through your referral link, it gets its first month free.

No. Vestly.ai takes on the recurring questions and answers in the evenings and at weekends too, so a person's time is left for the harder cases. When a conversation needs a human, the bot brings in your team or collects contact details. On cost: Regular is 49 € a month. A full-time customer service employee at Estonia's median wage (Statistics Estonia, Q2 2026: 1,840 € gross) costs the employer about 2,462 € a month, so Regular costs less than four hours of their time.